Privacy Policy

THE RESILIENCE HUB

The Resilience Hub collects some Personal Data from its Users.

Owner and Data Controller

The Resilience Hub is owned and operated by:

The Centre for Aviation Psychology

The Forge Enterprise Centre,

3 Church Road,

West Huntspill,

Somerset.

TA9 3RN

United Kingdom

Contact email: support@theresiliencehub.life or support@thecentreforaviationpsychology.com

This Privacy Policy governs the manner in which The Resilience Hub collects, uses, maintains and discloses information collected from users (each, a “User”) of The Resilience Hub. This Privacy Policy applies to The Resilience Hub website, platform and associated platform app.

Personal Data collected

The Personal Data we collect is the User’s name and company email address. This information is used to create an account that enables the User to login and use The Resilience Hub. Without this identifying Personal Data, the user cannot access the Resilience Hub.

Consent

Consent to collect this Personal Data, the acceptance of this Privacy Policy, and to the usage terms of The Resilience Hub is provided by the individual through the creation of their personal account that is required to enrol in The Resilience Hub. Ongoing enrolment implies acceptance of any changes within this Privacy Policy and which will be communicated to users prior to the changes taking place. The User can revoke their consent by deleting their account.

How we use collected information

The Resilience Hub may collect and use Users’ personal identification information for the following purposes:

To improve customer service
Information you provide helps us respond to customer service requests and support needs more efficiently.
To personalise the user experience

We use this data to personalise the User’s experience of The Resilience Hub as they progress through the modules within The Resilience Hub.

To understand how Users use The Resilience Hub
We may use information in the aggregate to research how our Users as a group use the service and resources provided in The Resilience Hub. We may use this research to further develop The Resilience Hub and may publish the findings of this research in appropriate publications and presentations. This may be used for the purposes of academic research of for marketing the services of The Resilience Hub. In these instances, no data will be published that is identifying to the individual User (or The Client).
To send periodic emails
We may use User email addresses to send Users information and updates pertaining to their order. User email addresses may also be used to respond to User inquiries, questions, or other requests such as password resets.
Aggregated employer feedback

We may share aggregated & anonymised data about the User use of The Resilience Hub with User’s employer (i.e The Client). In no way will this data be personally identifiable.

Employer feedback (Client dependent)

As this is a service provided by The Client for the benefit of their selected employees (i.e. the User), some clients may stipulate that certain modules within The Resilience Hub are mandated to be completed by these employees within a specific period of time. In this instance the User’s completion of the mandated module will be reported to The Client in a secure, agreed format and timeframe. Only the completion of the mandated modules will be reported. No other information about the individual User’s use of The Resilience Hub will be disclosed to The Client. For example, the frequency of visits to and the length of time spent on specific modules within The Resilience Hub will be reported to The Client on an individually identifying basis. Where there is a mandated requirement to complete specific modules, the User will be explicitly notified before accessing The Resilience Hub, and will the level of reporting and timeframe will be explained by The Client, as well as The Resilience Hub. As this may be a requirement stipulated by the User’s employer (i.e. The Client), the User will be given the contact details of the responsible manager to address any concerns or objections in participating in this requirement.

Sharing personal information

We do not sell, trade, or rent User personal identification information to others.

Hosting and backend infrastructure

The Resilience Hub is hosted on The Civica (formerly Agylia) Learning Management (LM) platform. This platform allows content providers to create and manage their own content using the Civica LM platform. More information about their service is available at (https://www.civica.com/en-gb/product-pages/learning-management-system/). This type of service has the purpose of hosting data and files so as to provide a ready-made infrastructure to run The Resilience Hub.

Cookies

Any use of Cookies – or of other tracking tools — by The Resilience Hub or by the owners of third-party services used by The Resilience Hub serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Changes to this Privacy Policy

The Reslience Hub reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within The Resilience Hub and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Further Information for Users

Legal basis of processing

The legal basis Resilience Hub may process Personal Data relating to Users is based on:

Consent: the individual has given clear consent for processing their personal data.

Legitimate interest: for researching, understanding and promoting our business.

Further information about retention time

The Resilience Hub may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Resilience Hub may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The rights of Users based on the General Data Protection Regulation (GDPR)

Users may exercise certain rights regarding their Data processed by the The Resilience Hub.

In particular, Users have the right to do the following, to the extent permitted by law:

Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
Access their Data. Users have the right to learn if Data is being processed by the Resilience Hub, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Resilience Hub will not process their Data for any purpose other than storing it.
Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from The Resilience Hub.
Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by The Resilience Hub to safeguard their Data.

How to exercise these rights

Any requests to exercise User rights can be directed to The Resilience Hub through the contact details provided in this document. Such requests are free of charge and will be answered by The Resilience Hub as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the The Resilience Hub to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, The Resilience Hub will inform them about those recipients.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of The Resilience Hub or the related Services.

The User declares to be aware that The Resilience Hub may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, The Resilience Hub may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, The Resilience Hub and any third-party services may collect files that record interaction with The Resilience Hub (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from The Resilience Hub at any time. Please see the contact information at the beginning of this document.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through The Resilience Hub (or third-party services employed in The Resilience Hub ), which can include: the IP addresses or domain names of the computers utilized by the Users who use The Resilience Hub , the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using The Resilience Hub who, unless otherwise specified, coincides with the Data Subject.

The Client

The organisational entity paying for the services of The Resilience Hub for the benefit of their selected employees.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Processor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of The Resilience Hub. The Data Controller, unless otherwise specified, is the Owner of The Resilience Hub (i.e. The Centre for Aviation Psychology).

The Resilience Hub (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by The Resilience Hub as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies are Trackers consisting of small sets of data stored in the User's browser.

Tracker

Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy policy relates solely to The Resilience Hub, if not stated otherwise within this document.

Latest update: December 06, 2023